TERMS AND CONDITIONS OF SALE
Air Music Australia
1. General Terms
These Terms and Conditions apply to purchases made through Air Music Australia's online store at www.airmusicaustralia.com.
Air Music Australia operates from Melbourne, Victoria, Australia, supplying specialist musical accessories to customers in Australia and internationally.
Separate terms may apply to wholesale orders, retail partnerships, consignment arrangements or other transactions agreed in writing.
Nothing in these Terms and Conditions excludes, restricts or modifies consumer rights that cannot lawfully be excluded.
2. Orders and Payment
All online orders must be paid in full at the time of purchase, unless otherwise agreed.
Online payments are processed through Stripe, integrated with our Odoo e-commerce platform. The applicable product prices, currency and delivery charges will be presented during the purchasing process.
Customers are responsible for reviewing their selected products, instrument sizes, finishes, quantities and delivery information before completing payment.
Orders are subject to product availability. If an ordered item becomes unavailable, Air Music Australia will contact the customer to discuss the available options, including a refund where appropriate.
For separately invoiced orders, payment is due according to the terms stated on the invoice or agreed in writing. Orders awaiting payment may be held or cancelled after appropriate notification.
3. Dispatch and Delivery
Orders for in-stock products are generally dispatched from Melbourne within 2–3 business days following payment confirmation.
Business days exclude weekends and Victorian public holidays.
The dispatch timeframe refers to order processing and handover to the delivery carrier, not the total time required for delivery.
Domestic and international delivery times depend on the destination, selected shipping service, carrier operations and, where applicable, customs processing.
Any delivery estimates are indicative unless a specific delivery commitment has been expressly agreed.
If there is an unexpected delay affecting an order, Air Music Australia will endeavour to communicate with the customer and assist in resolving the issue.
Nothing in this section limits applicable consumer rights concerning delayed, lost or undelivered goods.
4. International Orders, Taxes and Import Duties
Air Music Australia accepts international orders, subject to applicable shipping and import restrictions.
International shipments may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country.
Unless expressly stated as included or prepaid at checkout, these additional destination-country charges are generally the responsibility of the recipient, subject to applicable law.
Customers should familiarise themselves with the import requirements of their destination country before ordering.
Customs inspections and clearance procedures may affect delivery times.
5. Product Selection and Compatibility
Air Music Australia supplies specialist saxophone accessories, including neck straps, ligatures and weighted screws.
Customers should carefully review product descriptions, instrument-size options, plating selections and compatibility information before purchasing.
Compatibility may vary according to instrument, mouthpiece model, mouthpiece dimensions and individual equipment configurations.
Customers who are uncertain about compatibility are encouraged to contact Air Music Australia before placing an order.
Descriptions of playing characteristics, tonal response and performance reflect product design and/or playing experience. Individual results may vary depending on the musician and their equipment.
Customers should follow any applicable installation and handling instructions. Air Music Australia is not responsible for damage caused solely by improper installation, unauthorised modification or misuse, except where responsibility arises under applicable law.
Nothing in this section limits customers' rights where a product is faulty, incorrectly described or unsuitable for a purpose represented by Air Music Australia.
6. Order Changes and Change-of-Mind Returns
Customers wishing to change or cancel an order should contact Air Music Australia as soon as possible, preferably before dispatch.
Air Music Australia does not ordinarily offer returns or refunds solely because a customer changes their mind, selects an incorrect product variant or no longer requires an item, where the supplied product conforms to the order and applicable consumer guarantees have been met.
Any voluntary exchange or return arrangement must be confirmed by Air Music Australia before the product is returned.
This policy does not affect customers' rights under Australian Consumer Law or any other applicable mandatory consumer-protection legislation.
7. Faulty Products, Claims and Refunds
Air Music Australia is committed to supplying products of acceptable quality that correspond with their descriptions.
Customers who receive a faulty, damaged, incorrectly supplied or misdescribed product should contact Air Music Australia with their order details and an explanation of the issue.
Photographs or videos may be requested where helpful for assessment, but are not mandatory conditions for exercising statutory consumer rights.
Where a product fails to meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy, depending on the nature of the problem and applicable law.
Statutory consumer-guarantee rights are not subject to an arbitrary 14-day reporting period and do not depend on retaining original packaging.
Reasonable return-shipping expenses will be reimbursed where required by applicable consumer law.
Refunds will generally be processed through the original payment method where available.
8. Customer Support and Dispute Resolution
For questions about orders, compatibility, delivery or product concerns, customers may contact:
Air Music Australia
Melbourne, Victoria, Australia
Email: contact@airmusicaustralia.com
Website: www.airmusicaustralia.com
Air Music Australia aims to resolve customer concerns fairly and promptly. Customers are encouraged to contact us directly so that we can investigate and seek an appropriate resolution.
Nothing in these Terms and Conditions restricts a customer's right to seek assistance from a consumer-protection authority or pursue an available legal remedy.
9. Applicable Law
These Terms and Conditions are governed by the laws of Victoria, Australia, to the extent permitted by applicable law.
Australian Consumer Law and any other mandatory consumer protections that apply to a transaction remain unaffected by these Terms and Conditions.
These Terms and Conditions apply to orders placed after their publication, subject to any specific terms agreed with the customer.